Public Offer and Personal Data Processing Policy

General provisions

These terms of use of the donewell.pro website (the “Site”) set out the rules for using the Site materials and the procedure for processing users’ personal data. The Site is owned and administered by Trading House KUDO LLC, TIN (INN) 5031138801 (the “Company”). Continued use of the Site means acceptance of the terms of use of its materials. Consent to the processing of data submitted through forms and to analytics is given separately, in the manner described below. If a user does not accept the terms, they must stop using the Site immediately.

The Company reserves the right to change the content of the Site and these terms (including legal information) at any time without prior notice. Users are advised to review the current version of the terms on the Site from time to time to stay informed of the rules in force. All materials published on the Site are protected by intellectual property law; any unauthorized use of them may violate the laws of the Russian Federation. This public offer and data processing policy are provided in Russian only. If these terms are translated into another language, the Russian version prevails.

Product information on the Site

All information on the Site (including information about DONEWELL^® products, their specifications and configurations) is provided for general information only. These materials may contain inaccuracies, typos and other errors and are not complete, current or exhaustive. The Site administration does not guarantee the accuracy or completeness of the information published. For accurate, up-to-date product information, please contact the Company’s representatives directly (contact details are given in the relevant section of the Site).

The materials about goods and services published on the Site do not constitute a public offer or an invitation to make an offer within the meaning of Article 437 of the Civil Code of the Russian Federation. The information on the Site does not constitute terms of sale or service binding on the Company. Since orders cannot be placed through the Site, the product descriptions are for reference only and cannot be regarded as exhaustive or guaranteed to be accurate.

Personal data processing policy

The Company collects and processes the personal data of Site users in accordance with the applicable laws of the Russian Federation, including Federal Law No. 152-FZ “On Personal Data”. Personal data are processed lawfully and fairly, solely for purposes related to the operation of the Site and communication with users. Personal data collected through the Site. Users provide personal data on the Site voluntarily, for example when filling in feedback forms or requests, or when adding comments.

Through the Site forms, a user may provide the following data: name; email address; contact phone number; city and region; message text; selected product and question text; product quantity in a wholesale request. The date and time are recorded when a form is submitted. The IP address, User-Agent and technical attributes of the request may be processed by tools that protect against automated requests and in technical logs.

By checking the consent box and submitting a form on the Site, the user consents to the processing of the data provided for the purpose of responding to their request. The personal data operator is Trading House KUDO LLC, TIN (INN) 5031138801. Postal address: 24 Otkrytoye Shosse, Bldg. 48, Moscow, Russia. Consent may be withdrawn by writing to info@donewell.pro.

Purposes of personal data processing

The Company processes users’ personal data solely for the purposes for which they were provided, including: to communicate with the user and respond to their requests, questions or comments; to provide information about the Company’s products and services requested by the user; to publish the user’s review or comment on the Site (if the user has submitted a comment and agreed to its publication); to improve the performance of the Site, analyze user requests and make the Site easier to use; to send the user advertising or news (for example, about new products or promotions), but only with the user’s separate consent to receive such mailings.

Personal data are processed both with and without the use of automation tools. The Company may perform any operations with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), retrieval, use, transfer (provision, access), anonymization, blocking, deletion and destruction of data.

All personal data are stored in secure systems of the Company or its authorized technical partners, with the necessary protective measures in place. The Company guarantees that users’ personal data are processed in accordance with the requirements of the applicable laws of the Russian Federation and solely for the stated purposes.

The Company does not disclose personal data to third parties or distribute them without the consent of the data subject, except where expressly provided for by law or where the data must be provided at the lawful request of authorized government bodies.

Retention periods and publication of questions

Data from product questions, including the name, email address, question text, selected product and date of submission, are stored without a predetermined period: for as long as the purposes of maintaining the questions-and-answers database remain, or until consent is withdrawn, unless there is another lawful basis for continuing the processing. Data from other requests are stored for the period required to respond, conduct business correspondence, protect the Company’s rights and comply with the laws of the Russian Federation.

After moderation, the question text, the Company’s answer and the name given by the author may be published on the Site. The email address and technical request data are not published on the Site. Users should not include in the question text any information they do not want to make publicly available.

Consent to the processing of personal data

By checking the consent box and clicking the form submission button, the user freely, of their own will and in their own interest gives Trading House KUDO LLC consent to the processing of the personal data specified in the form and listed above for the purposes related to the selected form.

The consent covers processing both with and without the use of automation tools and permits the collection, recording, systematization, accumulation, storage, clarification, retrieval, use, provision of access to authorized employees and technical partners, blocking, deletion and destruction of data.

When submitting a product question, the user is informed and agrees that, after moderation, the name and question text they provided, together with the Company’s answer, may be published in the public domain on the page of the relevant product. The email address, IP address and User-Agent are not published.

The consent is valid until the purposes of processing are achieved or until it is withdrawn, and for the questions-and-answers database, without a predetermined period. Consent may be withdrawn by writing to info@donewell.pro. Upon receipt of the withdrawal, the Company stops the processing and deletes the data within the period established by law, except where the processing may continue on another lawful basis.

Cookies and external services

The Site stores the choice made in the cookie banner in the dw_consent cookie for 180 days. The values are analytics for “Allow analytics” and necessary for “Essential only”. You can change this choice using the “Cookie settings” button in the footer.

This choice is saved as a parameter for possible future use of Yandex Metrica. Analytics services are not currently connected. Neither choice loads a counter, transmits visit information through analytics, or switches a service on or off. The Site does not set analytics, session or CSRF cookies or use browser local or session storage.

The Contact page has an ordinary external link to Yandex Maps. The map is not embedded, and the Site does not load the map API. Following this link opens Yandex Maps in a new tab, where the external service’s own terms of use and privacy policy apply.

Intellectual property

All objects published on the Site (texts, descriptions, illustrations, photographs, design, audio and video materials, software code, etc.) are objects of intellectual property. The exclusive rights to these materials belong to Trading House KUDO LLC unless expressly stated otherwise. In particular, the right holder owns the rights to the DONEWELL^® trademark and other corporate symbols of the Company. Materials created by third parties and published on the Site with the consent of the right holders (for example, partner logos, third-party trademarks) belong to their lawful owners. Any use of Site materials without the prior written permission of the right holder is strictly prohibited. Use includes, among other things, copying, reproduction, adaptation, distribution, display in any form, publication, translation or any other exploitation of Site materials beyond personal review. Unauthorized use of Site content may result in liability under applicable law (including copyright and trademark law). Permission to use Site materials must be requested directly from the Company.

Disclaimer

The Site and all materials on it are provided “as is,” without any express or implied warranties. The Company does not guarantee that the Site will operate without errors or interruptions, that the materials will meet users’ expectations, or that the information will always be updated and current. The Site administration will make reasonable efforts to keep the information current and the Site operational, but is not responsible for the accuracy, completeness or timeliness of the information on the Site. Trading House KUDO LLC (the Site administration), its affiliates, partners or suppliers shall not be liable for any direct or indirect damages, lost profits, lost opportunities or any other losses incurred by users as a result of using the Site materials or being unable to use the Site. In particular, the Company is not responsible for damage caused by the user’s actions based on information obtained on the Site, or for the consequences of technical failures, temporary unavailability of the Site, loss of user data or other technical problems when accessing the Site. The user uses the Site and the information on it at their own risk. For the user’s convenience, the Site may contain links to web pages or resources of third parties (for example, websites of distributors or partners, or social networks). Such links are provided for information purposes only. The Company does not control third-party resources and is not responsible for their content, availability or compliance with the law. By following an external link, the user leaves the Company’s Site, and further relations are governed by the terms of use and privacy policy of the third-party resource concerned.

Governing law: the laws of the Russian Federation. All disputes are subject to resolution in court at the Company’s location.

Final provisions: The invalidity or unenforceability of any provision of these terms does not affect the validity of the remaining provisions. The Company’s failure to demand strict performance of any provision of the terms does not constitute a waiver of the corresponding right. The current version of this Public Offer and Personal Data Processing Policy is available to users on the Site and is updated as necessary. By using the Site after changes are made, the user confirms their acceptance of the revised terms.